¿Y si la aerolínea no cumple con sus obligaciones?

Llegamos al final de esta serie de entradas que estamos teniendo sobre los derechos que nos ampara la ley ante una huelga de compañía aérea y lo hacemos con la respuesta a una pregunta de gran importancia: ¿Y si la aerolínea no cumple con sus obligaciones?

En el caso de que la compañía no cumpla con sus obligaciones, se pueden exigir los derechos poniendo una reclamación ante la compañía aérea. Si finalmente la compañía no da una respuesta a queja o reclamación en un plazo máximo de un mes o incluso si la respuesta que nos han dado no nos resulta satisfactoria, podemos dirigirnos a la Agencia Estatal de Seguridad Aérea.

Esperemos que nunca nos veamos en la tesitura de encontrarnos con una huelga de la compañía aérea con la que tenemos un vuelo programado aunque si queréis más información sobre los derechos que nos asisten como pasajeros del transporte aéreo, podéis dirigiros a esta dirección:

Agencia Estatal de Seguridad Aérea
División de Calidad y Protección al Usuario
Avda. General Perón, 40. Acceso B
28020 MADRID

O también podéis consultar la información online en su web

Escrito por | 25 de marzo de 2013 con 25 comentarios.
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