Multa de 50.000 dólares a la agencia Orbitz

La agencia estadounidense de viajes online Orbitz, cuya sede se encuentra en la ciudad norteamericana de Chicago, ha sido multada con 50.000 dólares por no informar claramente a sus clientes que tenían que pagar cargos por equipaje.

Desde Orbitz han reconocido que informó de ese posible aumento pero que lo hizo en una ubicación complicada, en la zona inferior de su web, zona que no resulta muy visible, tal como han asegurado desde el Departamento de Transporte de los Estados Unidos.

El secretario del transporte de Estados Unidos, Ray LaHood, explicó que los pasajeros de avión deben ser capaces de determinar el costo total de su viaje, incluyendo los cargos que se aplican por equipaje de una forma rápida y sencilla.

Le han impuesto una multa de 50.000 dólares y responde a una nueva normativa que entró en vigor el pasado mes de enero y donde se pide a las compañías aéreas y a las agencias que informen con precisión de todos los gastos que conlleva el precio básico de un billete.

Escrito por | 27 de agosto de 2012 con 17 comentarios.
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