Multa millonaria a Delta Air Lines

Delta Air Lines acaba de ser multada por el Departamento de Transporte de Estados Unidos con 2 millones de dólares por violar las normas federales sobre pasajeros discapacitados tal como ha informado la agencia estatal.

Hay que destacar que es la mayor multa jamás impuesta contra una aerolínea en un caso no relacionado con la seguridad. Desde el departamento han explicado que han encontrado muchas violaciones durante el 2007 y 2008 sobre la obligación de proporcionar ayuda a los pasajeros mientras entran o salen del avión.

El Gobierno halló que en muchas ocasiones Delta no respondió adecuadamente a las quejas de los pasajeros y la aerolínea cerró un acuerdo con el Gobierno sin haber incumplido la norma.

Ahora la mayor parte de la multa podrá ser usada por la aerolínea para mejorar su servicio a los pasajeros con discapacidades, sobre todo los que van en sillas de ruedas. En un comunicado hecho público por la compañía aérea dijeron que habían hecho significativas inversiones para abordar el problema desde que fue presentado por primera vez.

Escrito por | 17 de febrero de 2011 con 20 comentarios.
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