Reservar con Lastminute es mucho más fácil

La agencia de viajes online Lastminute ha puesto a disposición de sus clientes un chat para todos aquellos viajeros que aún tengan reticencias o dudas a la hora de realizar una reserva online, que aunque no lo parezca hay mucha gente. Gracias a este sistema que hasta ahora estaba siendo desaprovechado, los viajeros podrán tener un trato “más humano” con los agentes de viaje que le ayudarán en todas sus dudas sobre la realización de una reserva.

Y es que hace tiempo que muchas agencias de viajes online se dieron cuenta que los clientes buscaban un trato más cercano y que una web no sólo no transmitía esa sensación sino que a veces el usuario se perdía buscando ayuda y no comprendían algunas cosas, optando finalmente por abandonar el intento y probar en otro lado.

Esta nueva opción ha permitido a Lastminute aumentar en un 30% el volumen de consultas que se reciben, o lo que equivale a 50.000 consultas desde que el servicio está en marcha. Algo que favorece no solo a esta empresa, sino a todas las que están utilizando este sistema, que repito, no es novedoso, sino que se había dejado un poco de lado.

Este sistema permite el contacto rápido con el asesor, es de uso sencillo y tiene capacidad de respuesta en la gestión por parte de los agentes asesores especializados en todo momento. Lo que se resume en un total de tres de cada diez consultas se realiza mediante este sistema frente a los 5 de cada 10 consultas que se realizan por teléfono o los 2 de cada diez que se realizan mediante el correo electrónico.

Como vemos, las empresas cada vez ponen más fáciles las cosas a la hora de viajar, si no es una oferta interesante, es un pack de viaje, sino más comodidad y extras en los viajes… todo vale para seguir “enganchando” a la gente para que viaje ¿Y por que no? Viajar nos gusta y mucho más si es bueno, bonito, barato y rápido.

Escrito por | 22 de diciembre de 2008 con 33 comentarios.
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Comentarios

  1. Eddy - 23 de diciembre de 2008 | 14:36

    Además de Lastminute.com, la agencia de viajes online TerminalA.com también ofrece un chat de ayuda. Os paso el enlace donde hablo del tema también:

    http://destinosactuales.wordpress.com/2008/12/19/agencias-de-viaje-con-atencion-online/

    Saludos,
    Eddy

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